Malevich — car wash booking in Telegram
// Goal
Take the receptionist out of the booking chain: the customer should pick a branch and services and see the final price and duration without waiting for a reply.
// Brief
Build a bot with two sides — customer and staff: booking with a price against every service, and a washer panel with the day's queue, shifts and earnings.
How we built it
Booking a car wash usually collapses into a chat: the customer asks about free slots, the receptionist adds up the price by hand and gets the services wrong. We moved the whole conversation into a bot where each step is a single decision: branch, car make, plate, then services.
What separates this from a standard booking bot is that the price list is built into the choice. The customer does not pick an abstract wash but sees the cost and duration beside every option: protective coating for over three months at ₽3,000 and 60 minutes, for a month at ₽1,000 and 15 minutes, for a week at ₽600 and 5 minutes. The same applies to glass, wheels and tyre dressing. By the time they confirm, they know both the sum and how long the car will be there.
The make catalogue runs to several dozen entries from AUDI to Volkswagen with a show-all button, so common choices stay within reach and rare ones are not lost. Branches are chosen by full address: people need to know where they are actually driving.
The other half of the product is operational. The admin cabinet shows today's cars, marks arrivals, and manages washers and shifts. Each washer has their own view: tasks, today's orders and personal earnings. The order card gathers everything on one screen — number, car and plate, customer and phone, services, bay, time and cost.
Stages of delivery
Branch selection
Branches are listed with their full address, not just a name, so the customer knows where to drive.
Make and plate
A make catalogue from AUDI to Volkswagen with a show-all button, then the registration plate.
Services with prices
Wash, glass, protective coating, wheels and tyre dressing — each option carries its own price and duration.
Order confirmation
A summary of the chosen services with the total cost and duration before the final yes.
Order card
Number, car, customer with phone, services, bay, time and cost on a single screen.
Admin panel
Today's cars, arrival marking, washers, shifts and branch settings.
Washer cabinet
Personal tasks, the day's orders and individual earnings — a separate view for staff.
Outcome
A booking runs as one conversation with no receptionist: branch, make, plate, services — and the customer sees the final cost and duration before confirming.
The operational side covers the whole shift: the day's queue, marking cars as arrived, and tracking washers and their earnings.
The bot opens in Telegram.
Other cases
Want the same outcome?
Tell us about the task — we will design, build and ship a solution for it.